Help
A person at NomadFare replies by email within one business day. There are no live hours.
A person at NomadFareYour membership, billing and account. Replies by email within one business day.
Open a caseAtlas Point GuardA figure on your board, a balance or a date looks wrong. Tell us which and we check the rule behind it.
Report a figureAsk a question
Sign in to ask the NomadFare assistant or open a case. You can also email help@nomadfare.io.
Sign in to askCommon questions
- Do you log in to my programs?
- Never. We don't ask for a program password, log in to your accounts or read pages behind a login. You add your balances or forward a statement.
- Why does the board name somewhere else?
- Every way to book a stay is priced for your own cards and status, and the cheapest wins, whoever it is. The arithmetic runs on each program's published rules, with the date we read them.
- What counts toward my return?
- Only value you acted on after an Atlas alert or verdict, with evidence: a card credit used, a certificate used, a transfer bonus used, a booking that followed the board, points kept from expiring. Never a saving you could have had.
- What if my return is below my fee?
- Return so far on Home shows where you stand. If documented value at the end of your year is below the fee you paid, we credit the difference against your renewal.
- How do I end my membership?
- Cancel from your membership page, in one step. Your membership runs to the end of the year you paid for.
Email us any time at help@nomadfare.io.